At Southampton Chiropractic Clinic, we are committed to providing high-quality care and excellent service. However, we recognize that there may be occasions when patients or visitors feel dissatisfied. This policy ensures that complaints are handled promptly, fairly, and confidentially. This policy applies to all patients and visitors and covers all aspects of the clinic’s operations, including clinical care, customer service, and administrative processes.
*Definition: A complaint is any expression of dissatisfaction, whether oral or written about any aspect of the clinic’s operations.
Complaints Procedure:
Response to Complaints:
A written response will be provided within 20 working days of acknowledgment. If additional time is required, we will inform you of the reason and provide an expected completion date.
Confidentiality:
All complaints will be handled in line with data protection laws and the clinic’s confidentiality policy. Information will only be shared with individuals directly involved in the investigation and resolution process.
Recording Complaints:
All complaints will be logged and documented, including details of the complaint, investigation, and outcome. The complaints log will be reviewed regularly to identify trends and areas for improvement.
Accessibility:
Information about the complaints procedure is available on our website: www.southamptonchiropractic.co.uk.
Policy Review:
This policy is reviewed annually and updated as necessary to maintain compliance with data protection laws and best practices.
We appreciate your feedback and cooperation in helping us improve our services.
Thank you for choosing Southampton Chiropractic Clinic.
Company Name: | Southampton Chiropractic Clinic |
Model Policy Name: | Complaints Policy |
Policy Version: | 1.0 |
Responsible: | Triniti Dancy |
Date: | 1st March 2025 |
